Privacy Policy

Privacy Policy

Effective Date: 16.10.2024

SharothChemlabs India ("we", "our", or "us") respects your privacy and is committed to protecting the personal data we collect and process. This Privacy Policy explains how we collect, use, and share your information when you interact with our website or services, and outlines your rights regarding your personal data.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue the use of our website.

1. Information We Collect

We collect personal and non-personal information to provide and improve our products and services. This may include:

1.1 Personal Information

When you place an order, sign up for an account, or contact us, we may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (credit/debit card information or other payment method)
  • Order history

1.2 Non-Personal Information

We also collect non-personal information to improve our website’s performance:

  • Device Information: Browser type, operating system, IP address, and device type.
  • Usage Data: Pages visited, time spent on each page, and click behavior.
  • Cookies: Small data files stored on your device to track preferences and enhance user experience.

2. How We Use Your Information

We process your personal and non-personal data for specific purposes, which include but are not limited to:

  • Processing Transactions: To fulfill and deliver orders, process payments, and manage customer service interactions.
  • Communication: To send order confirmations, updates, and respond to your inquiries.
  • Marketing: To send promotional materials, newsletters, and offers with your consent. You may unsubscribe at any time by following the link provided in marketing emails or contacting us directly.
  • Personalization: To tailor content and product offerings based on your preferences.
  • Legal Compliance: To comply with legal requirements, prevent fraud, and protect our rights.

3. Legal Basis for Processing Data

We rely on the following legal bases for collecting and processing your personal data:

  • Consent: When you provide explicit consent for the processing of your data for marketing purposes.
  • Contractual Necessity: To fulfil orders and manage your account, which requires processing personal data.
  • Legal Obligation: To comply with applicable laws and regulatory requirements.
  • Legitimate Interests: To improve our products and services, conduct marketing activities, and protect our legal rights.

4. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. This may include retaining data for:

  • Legal and Regulatory Compliance: Retaining transaction records for tax or legal reporting.
  • Business Purposes: Maintaining order history for customer service and warranty purposes.

Once your data is no longer needed, we will securely delete or anonymize it.

5. Sharing Your Information

We do not share your personal information with third parties except under the following circumstances:

  • Service Providers: We may share your information with third-party vendors who assist with services such as payment processing, order fulfilment, and delivery.
  • Legal Compliance: We may disclose your information when required by law, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

  • Enhance User Experience: Customize and improve the content on our website.
  • Analytics: Gather usage data to monitor website performance and identify areas for improvement.
  • Advertising: Display relevant ads based on your browsing behavior.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities of our website.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These include:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission.
  • Access Control: We limit access to personal data to authorized employees and third parties who require it to perform their duties.
  • Data Storage: Personal information is stored securely on our servers or those of our service providers, with proper safeguards in place.

8. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request the correction of inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data, subject to legal obligations.
  • Right to Restriction: Request a limitation on how we process your data.
  • Right to Data Portability: Request to receive your personal data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your personal data for marketing or other purposes based on legitimate interests.
  • Right to Withdraw Consent: Withdraw your consent to processing activities where consent was given (e.g., for marketing communications).

To exercise your rights, please contact us using the details provided in Section 11.

9. Third-Party Services

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal data.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us, and we will take appropriate steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: SharothChemlabs India
House of Sharoth,VII/294AMulavoorPO,Muvattupuzha
Email: sharothmail@gmail.com
Phone: +91 7356037381

This Privacy Policy complies with applicable Indian data protection laws, including the Information Technology Act, 2000, and related regulations.